Because your move matters.
Fewer files per person, direct case handler contact and clear updates without the chasing.
Personal service starts with the way we work. We carefully manage caseloads so there is time to explain the detail, keep you informed and give your move consistent attention.
We guarantee an update at least once a week, so you know how your transaction is progressing, what remains outstanding and what happens next.
You have a named case handler responsible for your transaction throughout, with direct contact by phone and email.
We maintain contact with the relevant estate agents, lenders and other conveyancers, following up outstanding matters each week.
From accepting your quote to preparing for your move, you have someone to explain the next steps and help you through them.
Once you accept your quote, we contact you to collect the details needed to open your file. We explain the identity checks, initial forms and information we need from you.
What this means for you: You know what to send, what to do next and who can help.
Complete identity checks from home through a link we send you, or arrange to do them at our office. Your handler can guide you through online checks and forms, and you are welcome to arrange an office appointment.
What this means for you: Convenient ways to get started, with personal help when you need it.
We explain important documents and any issues that arise, including what they mean for your move and your options. Weekly updates and milestone texts keep you informed as matters progress.
What this means for you: You can ask questions and make decisions with a clearer understanding of the detail.
We follow up with the other parties and keep attention focused on what is needed for exchange and completion. Where progress depends on a response or document, we explain the position and the action being taken.
What this means for you: Active follow-up and a clear picture of what still needs to happen.
Clear answers to two of the questions clients ask us most often.
We provide a fixed conveyancing fee for the work covered by your quote, with a clear breakdown of the charges. Our questions at the quotation stage help us understand your transaction.
If your instructions change or additional work is needed, we explain it and discuss any extra fee before it is added. You receive an updated breakdown.
If your transaction does not complete, our no sale, no fee arrangement means you will not be charged our conveyancing legal fee where the arrangement applies.
We explain the protection at the outset, so you understand where you stand before instructing us.
*Terms apply. Disbursements and third-party costs may remain payable.
