Privacy Policy

1. Who we are

This website is operated by CPL Transactions Ltd (company number 15648066), trading as Capital Property Lawyers ("CPL", "we", "us" or "our"), of Charlotte House, 35-37 Hoghton Street, Southport PR9 0NS.

CPL is responsible for personal information collected through this website and during your initial enquiry or quote request.

CPL is not regulated by the Solicitors Regulation Authority. If you proceed with regulated legal services, those services are provided through Woodstock Legal Services Limited (company number 09002137), which is authorised and regulated by the Solicitors Regulation Authority under SRA number 614145. Woodstock may act as a separate data controller for information it processes in connection with legal services.

You can read Woodstock Legal Services' privacy policy for information about its processing.

2. Information we collect

Depending on how you use the website, we may collect:

• your name, email address and telephone number;
• property addresses, postcodes, prices, tenure and transaction details;
• information you include in an enquiry or provide during a telephone or email conversation;
• information about how you found us, including campaign information attached to a website link; and
• technical information such as your IP address, browser, device and basic server logs.

Please do not send identity documents, bank details or other sensitive information through a general website enquiry unless we specifically ask you to use an approved secure method.

3. How and why we use information

We use personal information to:

• respond to enquiries and prepare or follow up a conveyancing quote;
• take steps at your request before services are arranged;
• introduce or transfer your enquiry to Woodstock Legal Services Limited where regulated legal services are required;
• operate, secure, maintain and improve the website and our enquiry systems;
• prevent misuse, fraud or security incidents; and
• meet legal, regulatory, accounting or record-keeping obligations.

Our lawful bases are taking steps before entering into a contract, our legitimate interests in operating and improving our business and responding to prospective clients, compliance with legal obligations, and consent where the law requires it.

4. Who we share information with

We may share relevant information with:

• Woodstock Legal Services Limited where you ask to proceed with regulated legal services;
• providers that support our website, hosting, email, CRM, quote and address-lookup services;
• professional advisers, insurers, auditors or prospective business purchasers where reasonably necessary; and
• courts, regulators, law-enforcement agencies or other authorities where required by law.

We do not sell personal information.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. When deciding the appropriate period, we consider the nature of the information, whether an enquiry became a client matter, our operational needs, applicable legal or regulatory duties and the time limits for potential legal claims.

If your enquiry proceeds to regulated legal services, Woodstock Legal Services Limited will apply its own retention policy to the information held on the legal file.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections, unless another lawful exception applies.

7. Cookies and third-party content

The site may use essential browser storage or cookies needed for security and basic operation. It also loads content from third parties, including Google Fonts, TrustIndex review widgets, Vimeo video embeds and an address-lookup provider. These providers may receive technical information such as your IP address and browser details when their content loads or when you choose to use it.

We do not currently use advertising cookies on this site. If non-essential analytics or advertising technology is introduced, we will update this policy and provide any consent controls required by law.

8. Your data protection rights

Depending on the circumstances, you may have the right to request access to your information, correct inaccurate information, request deletion or restriction, object to processing, receive portable data, or withdraw consent. These rights are not absolute and exemptions may apply.

Your right to object: you may object to processing based on legitimate interests. You can also object to direct marketing at any time.

To exercise a right, email contact@cplawyers.co.uk. We may need to confirm your identity before responding.

9. Security

We use reasonable organisational and technical measures designed to protect personal information. No website or email service is completely secure, so please contact us before sending particularly sensitive information.

10. Complaints

Please contact us first if you have a concern about how CPL uses your personal information. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

If your concern relates to information processed by Woodstock Legal Services Limited as part of regulated legal services, please contact Woodstock using the details in its privacy policy.

11. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page with its updated date.

12. Contact us

Email: contact@cplawyers.co.uk
Telephone: 01704 332641
Post: Capital Property Lawyers, Charlotte House, 35-37 Hoghton Street, Southport PR9 0NS